FAQ

Frequently asked questions

What methods of payments do you accept?


Cooks' Emporium accepts Visa™, Master Card™, American Express™ and Discover™ credit cards containing a billing address in the United States. We also accept Cooks' Emporium gift certificates, Cooks' Emporium gift cards, cash and local checks.




How often do you provide cooking demos?


Cooks' Emporium provides cooking demonstrations and workshops and the schedule can be found on our Classes page. We also offer private cooking demos, please contact the store for more information.




What is your return policy?


Cooks' Emporium accepts returns of unused items in original packaging with an accompanying receipt or gift receipt for up to 60 days of the purchase. Cash refunds are available up to $20 dollars, otherwise store credit on a store gift card will be issued. Credit card refunds are provided for the price of the merchandise and any taxes and processed your return. All sales are final on special ordered and sale items. If you are not satisfied with your item and there is a manufacture warranty within the range that you purchased the product, please bring your item back into the store and speak with a Cooks' Emporium team member to discuss next steps. Majority of the items we carry do have a warranty with the manufacturer and sometimes the manufacture would prefer you work directly with them. We are happy to work with you to make sure you have what you need to be successful in the kitchen.




Are you hiring?


Cooks' Emporium is always keeping our eyes peeled for great talent. Please contact the store and ask for the owner for more information.




What do you do with my contact information?


Your privacy is of the highest importance to our business. Cooks' Emporium only uses the information you provide for Cooks' Emporium communication and it is never provided or sold to other companies.




Do you ship?


Shipping is available via USPS for your friends and family in the US and we try to provide you a flat rate. Cooks' Emporium also offers free delivery within Ames, Iowa city limits.





Kitchenware for Creative Cooking

COVID-19 UPDATE as of August 2020:

Monday 10am - 5pm Curbside Only

Tuesday - Saturday: 10am - 5pm, Store Floor is open with new shopping guidelines.

Closed on Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, New Years Day

Customer Service: 515-233-4272

Email: CooksEmp@gmail.com

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